Shipping Information

Stornierungen sind nur innerhalb von 16 Stunden nach Bestelleingang möglich.
Nach Ablauf dieser Frist kann die Bestellung nicht mehr storniert werden.

Order changes are possible exclusively at the item level. This means:

  • Changes to entire orders or the order quantity are not possible

  • Variants of an item (e.g., size or color) may be adjusted if applicable

Please contact us as early as possible if you wish to change a variant. The sooner we are informed, the higher the probability that the change can still be implemented.

Delivery Areas

Wir liefern weltweit von unserem Logistikzentrum in China. 

Shipping Costs

  • Free shipping on orders over €99

  • Below this amount, the shipping costs displayed at checkout apply

Shipping Service Provider

  • DHL, may vary depending on the product

Processing Time

Processing your order usually takes 2–4 business days, depending on the current order volume.
Express processing can optionally be added – subject to availability.

Delivery Times

After shipment, the estimated delivery time is:

  • Australia: 5–10 business days

  • Austria: 6–12 business days

Please note that in exceptional cases (e.g., high shipping volume or customs processing), delays may occur.

Shipping from Foreign Warehouses

Some items are shipped from foreign warehouses. In these cases, import to Australia or Austria is handled via international shipping service providers such as YunExpress, Yanwen or 4PX.

After import, delivery is handled by the respective local courier service (DHL or DPD). In order to always be able to offer you the latest version of our products, some shipments are sent directly from our international logistics network.
Packaging and product labeling may therefore differ from the shop name.
Of course, you will always receive the product you ordered in inspected quality.

Shipment Tracking

You will receive the tracking number by shipping confirmation email.
Please note:

  • The tracking status may only update 1–3 business days after the shipping confirmation

  • The shipping confirmation is created when the shipment is registered, not when it is physically shipped

Special Features of International Shipments

For international shipments:

  • The tracking number comes from the international shipping service provider

  • This number does not work directly on the DHL or DPD website

However, via the tracking link in the shipping confirmation email, you can:

  • track the international shipment

  • as well as view the native DHL or DPD number for the last mile

You can find this there under “last-mile tracking” or “end-mile tracking”.

Insurance & Loss

All packages are insured.
Should a package be lost during transport, we will arrange a free replacement delivery.

Delivery Attempts & Returns

The courier makes up to three delivery attempts within two weeks.
If a delivery attempt fails, a pickup notice is left in the mailbox.

Return after Failed Delivery

  • If all three delivery attempts fail, the package is returned to us

  • In this case, we charge a fee of 50% for the additional return handling effort

  • The same applies to an incorrect or incomplete delivery address

If no pickup notice was left, please contact the local courier service directly with your tracking number.
If you only have an international tracking number and no DHL/DPD number is displayed, please contact our support first.

Support & Contact

For further questions about orders, shipping or delivery, our customer service team is happy to help at any time.
Simply contact us by email – we will help you as quickly as possible.